Privacy Policy

Hard Roock Privacy Policy

Hard Roock works to ensure that your privacy is protected when using our services. For that reason, we have a policy setting out how your personal data is going to be processed and protected. Any changes made to this privacy policy can be found on this page.

This privacy policy sets out how Hard Roock uses and protects any information that you give us when you use this website. Hard Roock is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hard Roock may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

1. What We Collect

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys and/or offers

2. Personal Data Responsibility

We are responsible for all personal data (such as your name, address, email address, phone number, date of birth, etc.) that you provide to us, that we obtain through purchases, when you make orders, subscribe to our newsletter, or when you create an account at Hard Roock.

3. How We Use Your Personal Data

We use the information that we collect to fulfill our commitments to you and to be able to provide you with the service that you expect. This includes sending you information and offers for marketing purposes.

In order to provide you with relevant offers and other content, we may analyze your personal data. We will only keep that data, however, for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted.

4. Who Has Access to the Data?

We never sell, pass on, or trade your data to third parties or third-party applications for marketing purposes outside Hard Roock. Data that is forwarded to third parties (such as shipping couriers or payment processors) is only used to meet Hard Roock’s commitments to our customers.

5. What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes via email, phone, or mail. We may use the information to customize the website according to your interests.

     

6. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

7. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

 

  • Traffic Log Cookies: We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  • Cookie Control: Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

     

  • Accepting/Declining: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

     

Types of Cookies Used:

  1. Permanent Cookies: Saved as a file on your computer or mobile device for no longer than 12 months. We use these to store your choice of pages or your details if you select “Remember me” when you sign in.

  2. Session Cookies: Saved temporarily and vanish when you close your browser session. We might use these when you use the product filter function, wishlist, or to check if you are signed in.

     

Deleting Cookies: You can easily delete cookies from your computer or mobile device using your browser. Please notice that if you choose to disable cookies, you will not be able to take advantage of all the features of the Hard Roock website.

 

8. Third-Party Cookies

The use of third-party cookies is to collect statistics in aggregate form in analysis tools such as Google Analytics or Core Metrics. The cookies used are permanent and temporary (session) cookies. The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

9. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@hardroock.com.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

10. Links to Other Websites

The Hard Roock website may include links to other websites which do not fall under our supervision or control. We cannot accept any responsibility for the protection of privacy or for the content of these websites, but we offer these links to make it easier for you and our visitors to find more information about specific subjects in a convenient matter.

You should exercise caution and look at the privacy statement applicable to the website in question.