Refund policy

Here is the Refund Policy customized for your brand, Hard Roock, based on the details provided.

Hard Roock Refund Policy

At Hard Roock, we strive to ensure a smooth refund process. If you are eligible for a refund according to our Return Policy, here is how the process works:

1. Refund Timeline

  • Processing Time: Hard Roock guarantees the refund of your order within 14 working days after receiving the returned items at our warehouse and passing the quality check.

  • Bank Reflection: Per the regulations of the CPA and the Central Bank of Egypt, the refunded amount may take an additional 7 to 14 days to reflect in your bank account, depending on your bank’s processing time.

2. Refund Value

Any refund given will be strictly at the price you paid for the item. If you purchased the item during a promotion or sale, the refund will be limited to the actual price paid at checkout, not the original price.

3. Shipping Fees Policy

  • For Exchanges: No shipping fees will be deducted from your exchange voucher.

  • For Standard Refunds: If you are returning an item for a refund (change of mind/sizing issue), the shipping fees will be deducted from the total refunded amount.

  • For Errors/Damage: In the case of receiving wrong or physically damaged products, no shipping fees will be deducted from your refund.

4. Refund Methods

The method of refund depends on how you originally paid for the order:

  • Credit Card Orders:

    • Refunds will be issued back to the same credit card used for the purchase.

    • Alternatively, you can request a Gift Card.

  • Vodafone Cash Orders:

    • You will receive the refund through the same Vodafone Cash wallet used for payment.

    • Alternatively, we can refund the amount as a Gift Card.

  • Cash on Delivery (COD) Orders:

    • If you paid via Cash on Delivery, you can receive your refund directly to your Vodafone Cash wallet.

If you have any further inquiries regarding your refund status, please contact our support team.